all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
are handled efficiently and in line with service level agreements and standards. Acting on all incoming multi-skilling is required. Work accurately with high level of attention to detail. Advanced MS Office proficiency
are handled efficiently and in line with service level agreements and standards. Acting on all incoming multi-skilling is required. Work accurately with high level of attention to detail. Advanced MS Office proficiency