Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality for optimal blood collections and stakeholder management. 1.Strategic Planning And Objective Setting Through Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop level agreements with various departments. 1.4 Manage activities to ensure that the Contact Centre operating
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality for optimal blood collections and stakeholder management. 1.Strategic Planning And Objective Setting Through Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop level agreements with various departments. 1.4 Manage activities to ensure that the Contact Centre operating
or emergencies. Security Skills: Proficiency in risk assessment, threat analysis, and security protocols and problem-solving abilities to assess security risks and develop effective countermeasures. Ability to
or emergencies. Security Skills: Proficiency in risk assessment, threat analysis, and security protocols and problem-solving abilities to assess security risks and develop effective countermeasures. Ability to
these to technicians, keep cleints up to date and manage the spares inventory. You will also be required to escalate customer problems Ability to keep manager informed when needed but takes initiative to expedite capturing on financial and CRM system Excellent time management EXPERIENCE 1 Year service Controller 1 Year printer