Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes). Personalised servicing through the Omni channel experience focusing on between our customers and the brand. Commit to our service charter and strive to continuously make a positive positive difference. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined
greeting members and delivering exceptional customer service assistance.
Key Performance