looking for an experienced and well-spoken Customer Service Agent (UK campaign) to join their vibrant equivalent Minimum of 5 years' experience in a customer service agent/ contact centre agent role Evidence experience to demonstrate ability Strong values in customer service Good initiative and judgement skills Team Team player Customer Focus: excelling at customer service & able to build rapport Familiar with Data
ideal candidate is someone with exceptional customer service, problem solving and managerial skills. Attend Attend to voids and refunds Ensure that all customer service standards are met Maintain a positive and work environment Train and instruct staff on customer service and store policies Assign tasks to staff to managerial role preferred Strong knowledge of customer service principles and practices Able to remain calm
reporting and filing. They are backed by Group, a trusted partner to over 13,000 clients, including Fortune optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate
the efficiency of the customer service process Logging of all customer service calls Assign calls to often involve some form of complaint that the customer service coordinator must handle in accordance with passing it along to someone else to solve Customer service coordinators must ensure that the complaints experience will be highly beneficial Call Centre or Customer Service work experience or some form of store administration or similar accounting program Knowledge of customer service principles and practices and some understanding
the efficiency of the customer service process Logging of all customer service calls Assign calls to often involve some form of complaint that the customer service coordinator must handle in accordance with passing it along to someone else to solve Customer service coordinators must ensure that the complaints experience will be highly beneficial Call Centre or Customer Service work experience or some form of store administration or similar accounting program Knowledge of customer service principles and practices and some understanding
role
Strong interpersonal skills and excellent customer service
Accurate and effective with administration
to and understanding our customer's individual needs and tailoring services to meet them and to provide and drive the end-to-end customer experience, including developing new services where required. Establish methodology. Contribute to developing a customer-centric culture, new service development and improved experience development skills and competence of the Customer services across the business concerning the Customer and delivering customer service training and new service propositions for customer services. Recommend alternate
Duties: Customer Interaction: Greeting customers, scheduling service appointments, and effectively communicating Listening attentively to customer concerns and accurately documenting service requests. Vehicle Inspection: services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate updating customers as needed. Quality Assurance: Performing quality checks on completed service work to Customer Satisfaction: Following up with customers after service appointments to ensure satisfaction and
mer Interaction: Greeting customers, scheduling service appointments, and effectively communicating Listening attentively to customer concerns and accurately documenting service requests.
employee over three months Key Responsibilities: Customer Service: Assist customers in renting vehicles by providing options, rates, and waivers. Ensure excellent customer service throughout the rental process. Reservation escalating issues if necessary. Qualifications: Customer Service Skills: Strong interpersonal and communication communication skills to provide exceptional customer service and handle customer interactions effectively. Experienced