of contact Centre support nationally for optimal blood collections and stakeholder management. 1.Strategic Contact Centre operations by monitoring actual performance, completing system analyses, and managing process that the Contact Centre team is aware of their responsibilities in terms of managing risks and taking
of contact Centre support nationally for optimal blood collections and stakeholder management. 1.Strategic Contact Centre operations by monitoring actual performance, completing system analyses, and managing process that the Contact Centre team is aware of their responsibilities in terms of managing risks and taking
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities
according to KPI’s in conjunction with Contact Centre Manager on a regular basis
industry trends and best practices in call centre management.
Requirements:
Matric 6 months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from
Matric 6 months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from
Purpose To provide quality and efficient service to our clients leading, managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities Detailed Description Ensure efficient daily operation of the team against KPI's Drive the operating rhyt
Main Purpose of Position:
Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and tra