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Duties: Handle incoming service requests via phone, email, or in-person visits. Maintain accurate records Monitor the progress of service appointments and address any scheduling conflicts or delays proactively Problem-solving abilities and a proactive attitude towards addressing customer needs. Knowledge of Samsung products
pricing, and timelines Answer customer questions and address concerns Schedule service appointments and ensure customers after service to ensure satisfaction and address any additional needs Requirements: Diploma or equivalent visit the Hire Resolve website: hireresolve.us or email us your CV: logisticshireresolve.za.com We will
English.
Strong computer skills (MS Office, Email / Internet).
3yrs+ previous working relevant information, assuring that client needs are addressed.
Check vehicle in with client, tale VCH
safeguard of confidential information;
Support: Provide exceptional customer service by addressing inquiries, resolving complaints, and assisting simultaneously, such as handling calls, responding to emails, and assisting with live chat inquiries, while and performance evaluations to enhance skills, address areas for improvement, and contribute to overall
tenants on MDA
Arranging in goings
(documents/arranging access/surveys/mailing)
cost-effective managed healthcare services primarily via email correspondence, ensuring member satisfaction. The cost-effective managed healthcare services primarily through email correspondence. Utilise strong writing skills in common goals. Utilise problem-solving techniques to address member queries and concerns. Provide training to
multiple communication channels, including phone, email, and live chat, ensuring timely resolution of issues process. 5. Collaborate with internal teams to address customer feedback, improve service offerings, and
multiple communication channels, including phone, email, and live chat, ensuring timely resolution of issues process. 5. Collaborate with internal teams to address customer feedback, improve service offerings, and