weekly
with the relevant departments to ensure clients reach their desired outcomes Understand and provide insights proven ability to learn new software and IT concepts High attention to detail, ability to manage a range of
contact centre consultants. Ensuring that the team reaches target(s) by monitoring individual performance terms of query resolution. • Builds and maintains a high performing team which consistently delivers a “Wow” practice across teams to enable the delivery of high performance and the enhancement of the customer
per system. Emailing customer that you can't be reached on the phone within TAT PROCESS : Automated courier
per system. Emailing customer that you can't be reached on the phone within TAT PROCESS : Automated courier
customer orders and queries in order to maintain high levels of customer satisfaction. Role: Customer independently with minimum supervision and have a high degree of reliability. Must possess a sound knowledge others to reduce workloads to achieve company goals. Highly motivated and target driven Relationship management
Our client is on the hunt for a highly skilled and motivated individual to assume the role of Service
work environment.
their team. JOB PURPOSE • Product Experts provide high-quality first-line support and remote care to the the company's USA customers. • They maintain high customer satisfaction and ensure customers are assisted centre experience • Telephonic sales experience and high conversion rates (advantageous) • Technical support or training information as required. • Maintain a high sales conversion rate. • Provide good quality information calls and assist as far as possible. • Maintain a high first contact resolution rate, without compromising
their team. JOB PURPOSE • Product Experts provide high-quality first-line support and remote care to the the company's USA customers. • They maintain high customer satisfaction and ensure customers are assisted centre experience • Telephonic sales experience and high conversion rates (advantageous) • Technical support or training information as required. • Maintain a high sales conversion rate. • Provide good quality information calls and assist as far as possible. • Maintain a high first contact resolution rate, without compromising
provide high-quality first-line support and remote care to hearX USA customers. They maintain high customer or training information as required. Maintain a high sales conversion rate. Provide good quality information calls and assist as far as possible. Maintain a high first contact resolution rate, without compromising customer support KPA's at all times to ensure a high ‘customer effort score' by going above and beyond center experience Telephonic sales experience and high conversion rates (advantageous) Technical support