TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience in a Product Experts provide high-quality first-line support and remote care to the company's USA customers applicable experience (years): • 2 years in Customer Support and Troubleshooting (or in a role requiring similar relationship management • Telephonic and email support • Video calling experience (advantageous) • Contact
TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience in a Product Experts provide high-quality first-line support and remote care to the company's USA customers applicable experience (years): • 2 years in Customer Support and Troubleshooting (or in a role requiring similar relationship management • Telephonic and email support • Video calling experience (advantageous) • Contact
minimum of 2-3 years' experience in a customer support role or a comparable customer-facing position. resolution of customer issues. Proficient in MS Office. Technical knowledge and comprehension of software weekends, and holidays, according to the company's support schedule Candidate must have their own transport
Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying satisfaction with all client products. Providing back-up support to fellow administration team as and when required and emails. Hire, onboard and train new Client support specialist employees. Assess own performance through necessary. Monitor, coach and develop customer support team members to ensure that they maximise their Skills & Experience: Manage the customer support team ensuring the development and delivery of a
Daily update UNISOLVE Dalily update DB's Maintain DB's Order IT stock Order Stationary Update and maintain current software (Dashboard/IQ/WMS/Emails) for new stores and changes Maintain Network (WIFI & Firewalls) IT Qualification 3 years applicable experience within Retail/Medical/Pharmaceutical
Product Experts provide high-quality first-line support and remote care to hearX USA customers. They maintain meet their needs to minimise returns. Customer Support Answer any inbound calls and assist as far as possible timely manor. Complete assigned CRM tasks for support calls to customers. Assist with outbound calling positive view of hearX and Lexie and the customer support team and processes. Conduct business in a professional improve customer satisfaction. Maintain customer support KPA's at all times to ensure a high ‘customer effort
administrative service wishing to establish a South African support branch to manage their local payroll enquiries have a background in customer service or payroll support and have call centre or finance industry experience payroll and compliance will be an advantage. This office will be based in Westlake Business Park, Cape Town Hybrid position but attendance at the Lakeside offices will be necessary 3 days a week once fully trained trained so own transport will be preferred. Office hours Monday – Friday 9am - 6pm ( to match UK working
administrative service wishing to establish a South African support branch to manage their local payroll enquiries have a background in customer service or payroll support and have call centre or finance industry experience payroll and compliance will be an advantage. This office will be based in Westlake Business Park, Cape Town Hybrid position but attendance at the Lakeside offices will be necessary 3 days a week once fully trained trained so own transport will be preferred. Office hours Monday – Friday 9am - 6pm ( to match UK working
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required to provide technical support to customers and deal with other support queries in relation to the