gaps. Reporting and Analysis: Generate and analyse QA reports to identify trends, patterns, and areas of sessions. Continuous Improvement: Develop and update QA/QC processes and standards to ensure continuous improvement industry best practices and integrate them into the QA/QC process. Compliance and Risk Management: Ensure detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help attention to detail and accuracy. Proficient in using QA software and MS Office Suite (Excel, Word, PowerPoint)
gaps. Reporting and Analysis: Generate and analyse QA reports to identify trends, patterns, and areas of sessions. Continuous Improvement: Develop and update QA/QC processes and standards to ensure continuous improvement industry best practices and integrate them into the QA/QC process. Compliance and Risk Management: Ensure detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help attention to detail and accuracy. Proficient in using QA software and MS Office Suite (Excel, Word, PowerPoint)
centre industry experience
customer communications.
consistency in customer communications. Quality Assurance (QA) - Compile and present reports on customer satisfaction
high-quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment