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clients as well as all electronic queries (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: Provide support to the back office (Freshdesk tickets) consultants when needed. ▪ Being a team player
clients as well as all electronic queries (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: Provide support to the back office (Freshdesk tickets) consultants when needed. ▪ Being a team player
product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with clients
Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Requirements:
Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Requirements:
managing all the business criticalities • Managing of tickets from the OCE system. Assists others in the management
managing all the business criticalities • Managing of tickets from the OCE system. Assists others in the management
customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously