JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining ac
JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining ac
members and delivering exceptional customer service assistance.
Key Performance Areas i
telephones
members and delivering exceptional customer service assistance.
Key Performance Areas i
telephones
members and delivering exceptional customer service assistance.
Key Performance Areas i
telephones
members and delivering exceptional customer service assistance.
Key Performance Areas i
telephones
members and delivering exceptional customer service assistance.
Key Performance Areas i
telephones
exports, inclusive of customer service, as well as assisting with the reception duties as required.
individual who will execute all driving duties and to assist with any other reasonable duties as required. Position other reasonable duties required by department Assist with translation of other languages when possible
authorizations Home Loans Customer Contact Centre to assist and improve customer communication, complaints Insurance Customer Contact Centre to provide and assist with advice on any noted anomalies or trends that Fulfilment Manager, to guide, assist, mentor and advice you of all matters that can assist you with your growth or authorization Operations Manager, to guide, assist and advice you through your first line report, experience throughout the customer journey and assist by providing professional peace of mind while dealing