Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working shifts, four shifts to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality Transfer/relay queries to the Hearing Expert team in a timely manor. Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. Liaise with Hearing Experts satisfaction. Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
Key Performance Areas: Ensures the efficient and timely delivery and collection of internal and external
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting
Key Performance Areas: Ensures the efficient and timely delivery and collection of internal and external
Transfer/relay queries to the Hearing Expert team in a timely manor. • Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts satisfaction. • Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
Transfer/relay queries to the Hearing Expert team in a timely manor. • Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts satisfaction. • Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
damages or issues, ensuring accurate records and timely maintenance. Rental Agreement: Prepare rental agreements Ambassador: Well-presented and well-groomed at all times with good verbal and written communication skills
damages or issues, ensuring accurate records and timely maintenance. Rental Agreement: Prepare rental agreements Ambassador: Well-presented and well-groomed at all times with good verbal and written communication skills