Printer Technician / IT Service Controller needed in a Large IT / Office Automation Company based in client problems that need to be escalated to technicians by sending jobcards and other communication to repair jobs advising of technician allocated and estimated arrival time of technician Closing of completed completed job orders by ensuring technicians reported work done and changing status, date completed and other new machine installations Continuous review of technician workload to balance workload and obtain faster
Administrative Duties: Handle incoming service requests via phone, email, or in-person visits. Maintain accurate records service appointments for technicians based on customer needs and technician availability. Communicate information about the service process. Coordinate with technicians to ensure they have the necessary tools, equipment scheduling conflicts or delays proactively. Optimize technician schedules to maximize efficiency and minimize
medical aid. Company car. Fuel allowance. Cell-phone allowance. Performance appraisals. Annual leave
Ensure the Estimate goes to client via email and phone call, go ahead is received within one hour of booking numbers and issue the go ahead to the foreman and technicians. Update clients 4 hourly on the status of vehicles Ensure the Estimate goes to client via email and phone call, go ahead is received within one hour of booking numbers and issue the go ahead to the foreman and technicians. Update clients 4 hourly on the status of vehicles
to take service calls, communicate these to technicians, keep cleints up to date and manage the spares repair jobs advising of technician allocated and estimated arrival time of technician Capturing of spares with client Issuing of stock to drivers and technicians as per invoices generated Cyclecounting of stock service Controller 1 Year printer repair field technician R15 000 CTC R 1000 performance bounus Participation
Ensure the Estimate goes to client via email and phone call, go ahead is received within one hour of booking numbers and issue the go ahead to the foreman and technicians. Update clients 4 hourly on the status of vehicles
Maintain accurate records of transactions and handle phone/email inquiries. Matric. 2 Years experience in customer
Maintain accurate records of transactions and handle phone/email inquiries. Matric. 2 Years experience in customer
generally those who are not comfortable using a mobile phone app - they may be elderly, vulnerable, or unable Handle inbound phone calls from passengers and return calls through a cloud-based phone system Respond
ensure timely completion of work Communicate with technicians to relay customer requests and monitor service