communication (telephonic and/or other) to keep clients informed on progress in resolving their complaints Creating failure and recommend corrective action Creating a system to generate statistics to: Determine why complaints Establish trends and set up alerts Create a tracking system to assess which channels have been used to resolve
– Client liaison – Confirming clients information on the system – Taking and placing of orders – Administration
on promise. Work on Syspro. Compile accurate, informative reporting. The post Call Centre Agent – Johannesburg
the right questions to gather the necessary information, as you will deliver value to customers. Strong