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Call Centre,uti Jobs in Johannesburg, Gauteng

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Contact Centre Manager

Johannesburg  1100000

experience

  • 5 Years managing a Donor Relations or Contact Centre team
  • Quality Assurance experience and training African National Standards for customer contact centres
  • acceptance of the business plan for the Contact Centre.

    1.3 Communicate the plan to stakeholders 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience operational objectives of the Contact Centre nationally,


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    Contact Centre Manager Roodepoort

     South African National Blood ServiceRoodepoort

    Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Manages the operational objectives of the Contact Centre nationally, to ensure collections to target, donor


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    Contact Centre Manager

     South African National Blood ServiceRoodepoort

    Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Manages the operational objectives of the Contact Centre nationally, to ensure collections to target, donor


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    M-kopa Team Coach

    Randburg  Negotiable

    expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms

  • Quality management/improvement through call evaluations for each agent weekly
  • Ensure according to KPI’s in conjunction with Contact Centre Manager on a regular basis
  • Assist in agent m leader experience 1-2 years within a Contact Centre environment
  • Good performance management


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  • Officer Johannesburg

     CrayonSouth Africa  R15,000-R20,000 per month neg. based on experience

    incoming calls related to account queries with professionalism, escalate or transfer calls to relevant


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