objective for appointing a Retention consultant in the Retention Contact Centre is to handle all consumer and internal and external stakeholders. The Retention consultant will also handle all consumer and business cancellations maintained. Tracker requires the services of Retention consultant in the Retention department based at Tracker assistance from the sales departments/business sales consultant. Ensure that electronic requests received within retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate
objective for appointing a Retention consultant in the Retention Contact Centre is to handle all consumer and internal and external stakeholders. The Retention consultant will also handle all consumer and business cancellations maintained. Tracker requires the services of Retention consultant in the Retention department based at Tracker assistance from the sales departments/business sales consultant. Ensure that electronic requests received within retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate
of work.
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
languages
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
professional manner. Service Consultation: Conducting thorough consultations with customers to understand Inspection: Performing visual inspections and consulting with technicians to determine the necessary services
application as unsuccessful. EASTERN PERSONNEL CONSULTANTS CC (SINCE 1990) Contact number: 0123483218 Website: this position and providing Eastern Personnel Consultants CC with your CV and other personal information