logged is on SLA.
Ensure that calls being dispatched are made in a manner where our 4-hour response
Line Supervisor)
Ensure that call backs are dispatched first thing the next morning.
Ensure that
reporting feedback, Training new onboard agents, Dispatching technician/driver according to the client’s location
checked and authorised if appropriate prior to dispatch
reporting on what is recorded. Outbound/Inbound calls. Dispatch of law enforcement/response companies to sites
escalations Letters of Demand (LODs) (15%): prepare and dispatch Letters of Demand to ensure effectiveness in recovering