resolving issues and providing product/service information.
Responsibilities:
to confirm appointments and provide relevant information about the service process.
Welcome customers and capture the relevant information, assuring that client needs are addressed.
Check customer.
Keep customers up to date about information on status of the vehicle.
Handle queries
queries
Solving complaints
Updating clients information
Must have experience within the Tele-sales with People
Ability to learn and grasp information
Minimum 1-year previous call center experience
product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration:
product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration:
gathering and researching information; assembling and forwarding information; verifying customer's understanding understanding of information and answer • Meet with external parties (DD/IFA) when the need arises • Assist with the organisation's services and product information when requested • Processing administrative requests
gathering and researching information; assembling and forwarding information; verifying customer's understanding understanding of information and answer • Meet with external parties (DD/IFA) when the need arises • Assist with the organisation's services and product information when requested • Processing administrative requests
Capturing – Client liaison – Confirming clients information on the system – Taking and placing of orders