Customer Service - Team Coach
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The position of the Team Coach is to lead an inbound conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 18 agents
style="text-align:center">Contact Centre Team Coach
Based contract
The position of the Team Coach is to lead an inbound voice/messaging customer services Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 20 agents
customer experience • Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful personal lines Drive leads and service targets Coaching, quality and compliance Reporting and communication
guidelines Mentorship and team development (20%): coach the finance and risk team in effective dispute resolution professionally. Develop training modules and regular coaching sessions to ensure the team's proficiency System
ng and managing a team of +- 21agents
supervise the welcome desk teams, providing guidance, coaching, and performance feedback. Foster a positive and
representatives' performance and provide ongoing coaching and feedback Resolve customer complaints and inquiries