company, based in Midrand, specializing in IT services is looking for an experienced Call Centre Agent their dynamic team. Call Centre Agent for an IT Services and Repair Centre. Matric Call Centre Agent, with Excellent English communication skills and customer service. R5 000 CTC pm
experience will be an advantage
will help you underwriting standards and providing quality client service:
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction:
experienced in order processing validation and customer services. Validate all customer purchase orders prior to driving excellence pre and post invoice customer service by responding to requests and queries in a timely professional manner. Working directly with Sales, Service Delivery, Finance, Purchasing and the warehouse productive sales relations to ensure quality of service to customers. Own all order related issues to the maintain aging on Ship not Billed Report. Customer Service (Post-Invoice) Respond to customer's requests promptly
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected Experience: 2- 3 years' experience in sales, customer service, or telemarketing. 2 years' experience in call
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected Experience: 2- 3 years' experience in sales, customer service, or telemarketing. 2 years' experience in call
replacement parts. Customer service. To provide an exceptional level of service to current and prospective
replacement parts. Customer service. To provide an exceptional level of service to current and prospective
visits and team meetings to ensure excellent client service. Manage staff performance reports and client status
visits and team meetings to ensure excellent client service. Manage staff performance reports and client status