Information • Developing Expertise • Adopting Practical Approaches • Following Procedures Important Competencies: communicate with other staff members to ensure best-practice customer satisfaction. • Reinforce information
Information • Developing Expertise • Adopting Practical Approaches • Following Procedures Important Competencies: communicate with other staff members to ensure best-practice customer satisfaction. • Reinforce information
form part of transactional processing
● Practice accountability, efficiency and consistency when
Knowledge of customer service principles and practices
Knowledge of customer service principles and practices Superior listening, verbal, and written communication
Knowledge of customer service principles and practices Superior listening, verbal, and written communication
communicate with other staff members to ensure best practice customer satisfaction. Reinforce information provided