renewal)
Salary: R45 per hour
Hours: 7:00 am to 5:00 pm, Monday to and efficiently.
Working hours: Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality first-line support and remote Transfer/relay queries to the Hearing Expert team in a timely manor. Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. Liaise with Hearing Experts
rules and guidelines.
Join Our Client: Be part of a team that values innovation, quality service
oratorship • Conflict management Other: • Working hours: 15:00-02:00 • Working shifts, four shifts a week week (Monday to Saturday) • These working hours will change with daylight savings (in our summer months) Transfer/relay queries to the Hearing Expert team in a timely manor. • Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts satisfaction. • Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
oratorship • Conflict management Other: • Working hours: 15:00-02:00 • Working shifts, four shifts a week week (Monday to Saturday) • These working hours will change with daylight savings (in our summer months) Transfer/relay queries to the Hearing Expert team in a timely manor. • Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts satisfaction. • Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
signed off. Buddy checks colleagues' orders within an hour of receipt. Agree on delivery dates with the Customer
signed off. Buddy checks colleagues' orders within an hour of receipt. Agree on delivery dates with the Customer
benefits program including 23 days of annual leave, 8-hour workday with a 30min break, life cover, disability