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Call Centre Agent%2csanral Jobs in Randburg, Gauteng

Jobs 1-6 of 6

Vodacom Postpaid : Call Centre Consultants NEW

Randburg  Negotiable

style="text-align:center">Vodacom Postpaid Call Centre Consultant

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Sassa - Team Coach

Randburg  Negotiable

Contact Centre Team Coach

Based expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered and managing a team of +- 20 agents

  • Coaching and developing agents through continuous one-on-one motivate agents through different forms
  • Quality management/improvement through call evaluations evaluations for each agent weekly
  • Ensure that all agents meet agent adherence and reach service levels

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    • M-kopa Team Coach

    Randburg  Negotiable

    expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered and managing a team of +- 18 agents

  • Coaching and developing agents through continuous one-on-one motivate agents through different forms
  • Quality management/improvement through call evaluations evaluations for each agent weekly
  • Ensure that all agents meet agent adherence and reach service levels for agents and review agent performance according to KPI’s in conjunction with Contact Centre Manager

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    • M-kopa - Quality Analyst

    Randburg  Negotiable

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    • Validate information captured by the Agents are correct.
    • Validate sales are compliant languages

    Retention Consultant Randburg

     TrackerRandburg

    Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage

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    Retention Consultant X 3 Positions

     TrackerRandburg

    Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage

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