Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer board. Tracker requires the services of Retention consultant in the Retention department based at Tracker assistance from the sales departments/business sales consultant. Ensure that electronic requests received within agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer board. Tracker requires the services of Retention consultant in the Retention department based at Tracker assistance from the sales departments/business sales consultant. Ensure that electronic requests received within agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms
languages