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Call Centre Consultants In Eskom%2c Pta Jobs in Randburg, Gauteng

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Retention Consultant Randburg NEW

 TrackerRandburg

Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer board. Tracker requires the services of Retention consultant in the Retention department based at Tracker assistance from the sales departments/business sales consultant. Ensure that electronic requests received within agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of


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Retention Consultant X 3 Positions NEW

 TrackerRandburg

Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer board. Tracker requires the services of Retention consultant in the Retention department based at Tracker assistance from the sales departments/business sales consultant. Ensure that electronic requests received within agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of


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Sassa - Team Coach

Randburg  Negotiable

Contact Centre Team Coach

Based expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered forms

  • Quality management/improvement through call evaluations for each agent weekly
  • Ensure according to KPI’s in conjunction with Contact Centre Manager on a regular basis
  • Assist in agent revious Team Coach experience within a Contact Centre environment (Customer Service /Messaging highly


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  • M-kopa Team Coach

    Randburg  Negotiable

    expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms

  • Quality management/improvement through call evaluations for each agent weekly
  • Ensure according to KPI’s in conjunction with Contact Centre Manager on a regular basis
  • Assist in agent m leader experience 1-2 years within a Contact Centre environment
  • Good performance management


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  • M-kopa - Quality Analyst

    Randburg  Negotiable

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