responsible for providing excellent customer service, ensuring customer satisfaction, and offering timely ability to handle customer inquiries and complaints efficiently. Customer Service Representatives with strong Customer Satisfaction skills Excellent Interpersonal Skills and ability to handle customer inquiries inquiries and complaints Customer Support experience Computer Literacy and proficiency in relevant software multitasking abilities Experience in a call center or customer service role is a plus
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests requests received from internal and external customers. Completing all Consumer and Business Admin cancellations when received Resolving all cancellations and customer service queries and/or concerns according to the relevant information enquiries timeously and accurately. Update customer details on internal systems (CDS; CRM; Willow;
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests requests received from internal and external customers. Completing all Consumer and Business Admin cancellations when received Resolving all cancellations and customer service queries and/or concerns according to the relevant information enquiries timeously and accurately. Update customer details on internal systems (CDS; CRM; Willow;
M-KOPA Customer Service - Team Coach
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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the the Contact Centre to ensure that Customer Experience is delivered all the time.
Main Responsibilities
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas all required information were disclosed
looking for individuals passionate about marketing, customer support, and growth.
We seek individuals unlock their full potential in rendering their services to our clients' needs. The shortlisted candidates
and offer customer support. The goal, overall, is to build both the engagement rate and customer loyalty