Standard Bank Call Centre Jobs in Randburg, Gauteng

M-kopa - Quality Analyst

Randburg

 Negotiable

Position:

Ensuring established quality standards through continuous evaluation and reporting of compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development languages

• Matric
• Minimum 1 year call centre industry experience
• FAIS, Compliance

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Retention Consultant Randburg NEW

 Tracker

Randburg

Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer with service level agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage

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Retention Consultant X 3 Positions NEW

 Tracker

Randburg

Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer with service level agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage

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Sassa - Team Coach

Randburg

 Negotiable

Contact Centre Team Coach

Based expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered forms