We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
role:
Our client is seeking a Regional Service Consultant to join their team on a permanent basis in Eastern
of work.
client is seeking a Service Providers Practice Consultant to join their team on a permanent basis. The
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
languages
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
professional manner. Service Consultation: Conducting thorough consultations with customers to understand Inspection: Performing visual inspections and consulting with technicians to determine the necessary services