statistics on service levels, handle times, abandon rates etc. and identify improvement opportunities
The goal, overall, is to build both the engagement rate and customer loyalty. Included in this role, will
Telephonic sales experience and high conversion rates (advantageous) • Technical support experience • as required. • Maintain a high sales conversion rate. • Provide good quality information to customers possible. • Maintain a high first contact resolution rate, without compromising customer care. • Provide comprehensive texts and/or emails. • Ensure a minimal missed call rate. Continuous Improvement 10% • Liaise with the marketing
Telephonic sales experience and high conversion rates (advantageous) • Technical support experience • as required. • Maintain a high sales conversion rate. • Provide good quality information to customers possible. • Maintain a high first contact resolution rate, without compromising customer care. • Provide comprehensive texts and/or emails. • Ensure a minimal missed call rate. Continuous Improvement 10% • Liaise with the marketing
information as required. Maintain a high sales conversion rate. Provide good quality information to customers to possible. Maintain a high first contact resolution rate, without compromising customer care. Provide comprehensive texts and/or emails. Ensure a minimal missed call rate. Continuous Improvement Liaise with the marketing Telephonic sales experience and high conversion rates (advantageous) Technical support experience Administration
including call handling time, first-call resolution rate, and customer satisfaction scores. Team Collaboration:
retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate excellent
retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate excellent
understanding of all payments, the correct application of rates to be authorized to the service provider, and the
understanding of all payments, the correct application of rates to be authorized to the service provider, and the