PTA000209-CDW-1 Our Client is looking for a Operational/Training Manager, located in Sandton. Key Responsibilities: Management: Oversee all aspects of the customer service center's operations, including staffing, resource and performance standards to ensure high-quality service delivery. Monitor key performance indicators (KPIs) and effective manner. Training Administration: Develop and administer training programs for new hires and knowledge to excel in their roles. Create training materials, manuals, and resources to support ongoing
lunches for visitors/trainers/staff for meetings or training sessions in the office. Reconciliation of credit invoices and send POP and remittance advices to service providers. Ensure that the stationery room is adequately tables are set to appropriate standards. Purchase food and serve meals and coffee for lunches. Liaise with the heat pump/geyser and air conditioners to be serviced as required. Ensure that office carpets are cleaned licensed annually. Ensure that company vehicles are serviced regularly. Ensure that traffic fines are paid
Employment Type: Permanent Employment Industry: Technology Companies Work space preference: Work from Home
continuous improvement working closely with customer service department. Identify areas for improvement in the maintenance) Driver performances ensuring customer service standard is met. Occasional planning and budget
continuous improvement working closely with customer service department. Identify areas for improvement in the maintenance) Driver performances ensuring customer service standard is met. Occasional planning and budget