Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support and self-management and team work Required Job Competencies: MS Office proficiency – Word (Advanced); Excel (Intermediate) Multilingual proficiency will be an advantage Good administration skills Good verbal and written communication communication skills Telephone Etiquette Query Handling Administration Conflict management skills Excellent planning
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Assurance Assessor. Required Job competencies: MS Office proficiency Working knowledge of relevant Legislation Etiquette Effective and efficient Query Handling Administration Good Listening and Interpretation skills Conflict