Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working shifts, four shifts to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality Transfer/relay queries to the Hearing Expert team in a timely manor. Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. Liaise with Hearing Experts satisfaction. Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
internationally. Convert sales leads within reasonable time and in line with sales targets. Work within pricing quotes and invoices on time and accurately. Prepare proposals and presentations on time and accurately. Monitor
internationally. Convert sales leads within reasonable time and in line with sales targets. Work within pricing quotes and invoices on time and accurately. Prepare proposals and presentations on time and accurately. Monitor