Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes). Personalised servicing through the Omni channel experience focusing on between our customers and the brand. Commit to our service charter and strive to continuously make a positive positive difference. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined
identify cost saving opportunities to support the department in achieving its financial goals and targets and drive team to achieve and maintain defined service level agreements and turn around times at the defined supported by, other teams within and linked to the department / project Identify opportunities to improve the Provide input into the business plan for the department and interpret this into an operational plan for through valuing diversity within the team and department Behave in alignment with the Medscheme values
resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Management - Contribute to cost savings within the department to assist with financial goals and targets Operating with other team members within and linked to the department / project - Resolve operational performance variations Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller
resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Management - Contribute to cost savings within the department to assist with financial goals and targets Operating with other team members within and linked to the department / project - Resolve operational performance variations Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller