Management Capability unit at a strategic and tactical level with the required knowledge and background to execute and ROI Drive customer-centricity Maintain a high level of inter-departmental understanding in order to is shared as required and maintained within the research library Provide advice and / or training as required develop specialist knowledge Maintain expertise level Be a member of and make regular contributions to bodies, including publication of articles and research findings Ensure CPD (continual professional development)
satisfaction and service delivery - Maintain a high level of impact on other departments to support improved is shared as required and maintained within the research library - Provide advice and / or training as
problems and escalate unresolved issues to higher levels - Ensure delivery targets/objectives are met and conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller in conduct surveys with clients and ensure that Service Level Agreements are met -Assist credit controller in opportunities - Maintaining service and quality levels according to client's business standard and expectations expectations - Maintaining service and quality levels according to client's business standard and expectations
problems and escalate unresolved issues to higher levels - Ensure delivery targets/objectives are met and conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller in conduct surveys with clients and ensure that Service Level Agreements are met -Assist credit controller in opportunities - Maintaining service and quality levels according to client's business standard and expectations expectations - Maintaining service and quality levels according to client's business standard and expectations