A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and
A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and