To be the key liaison between the organisation and the client to develop, maintain and build relationships and resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures information - Periodically conduct surveys with clients and ensure that Service Level Agreements are met relevant stakeholders - Retain allocated percentage of client base - Manage and resolve queries and provide feedback information -Periodically conduct surveys with clients and ensure that Service Level Agreements are met
To be the key liaison between the organisation and the client to develop, maintain and build relationships and resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures information - Periodically conduct surveys with clients and ensure that Service Level Agreements are met relevant stakeholders - Retain allocated percentage of client base - Manage and resolve queries and provide feedback information -Periodically conduct surveys with clients and ensure that Service Level Agreements are met