To be the key liaison between the organisation and the client to develop, maintain and build relationships and resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures information - Periodically conduct surveys with clients and ensure that Service Level Agreements are met relevant stakeholders - Retain allocated percentage of client base - Manage and resolve queries and provide feedback information -Periodically conduct surveys with clients and ensure that Service Level Agreements are met
To be the key liaison between the organisation and the client to develop, maintain and build relationships and resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures information - Periodically conduct surveys with clients and ensure that Service Level Agreements are met relevant stakeholders - Retain allocated percentage of client base - Manage and resolve queries and provide feedback information -Periodically conduct surveys with clients and ensure that Service Level Agreements are met
compliant management of leave. Accountabilities: Client service delivery and quality - Follow procedures for employees. Competency Requirements: Skill -MS Office applications -Coordination skills -Facilitation
compliant management of leave. Accountabilities: Client service delivery and quality - Follow procedures for employees. Competency Requirements: Skill -MS Office applications -Coordination skills -Facilitation
health and wellness services to existing and new clients Accountabilities: Sales Create, Co-ordinate and Schemes Direct sales / new business to corporate clients Broker Consultancy services to Sanlam Channel Brokers Brokers for sales / new business of Sanlam corporate clients Broker Consultancy services to non-Sanlam Channel Brokers for sales / new business of corporate clients Management and submission of profitable proposals customer-centricity - Continually increase understanding of client and stakeholder needs, satisfaction and service
delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service Governance of systems • Systems Change Management • Client facing Competency Requirements: Attribute -Credibility:
delivery. · Continually increase understanding of client and stakeholder needs, satisfaction, and service
delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service
delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service