service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes). Personalised and regulatory compliance is maintained at the required standards - Operational risk and governance structures and ensuring customer / stakeholder buy-in - -Provide accurate and consistent information, meeting all in the moment across all servicing channels as required until the service request has been resolved -Educate experience bringing across our brand authentically -Provide a seamless, progressive and holistic approach,
and regulatory compliance is maintained at the required standards - Operational risk and governance structures improvement - Maintain industry related knowledge to provide informed and accurate insight to stakeholders - procedures and ensuring customer / stakeholder buy-in - Provide effective training and education on scheme benefits of client base - Manage and resolve queries and provide feedback to broker, paypoint and / or member Generic Strategy: -Maintain industry related knowledge to provide informed and accurate insight to stakeholders -Inform
and regulatory compliance is maintained at the required standards - Operational risk and governance structures improvement - Maintain industry related knowledge to provide informed and accurate insight to stakeholders - procedures and ensuring customer / stakeholder buy-in - Provide effective training and education on scheme benefits of client base - Manage and resolve queries and provide feedback to broker, paypoint and / or member Generic Strategy: -Maintain industry related knowledge to provide informed and accurate insight to stakeholders -Inform