A Client Services Representative is responsible for answering client calls, listening to their concerns electronic queries (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: ▪ Answering first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable ▪ Team
A Client Services Representative is responsible for answering client calls, listening to their concerns electronic queries (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: ▪ Answering first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable ▪ Team