areas, managing client expectations. KEY RESPONSIBILITIES: 1. Service Desk and Incident Management : Log agent where applicable by applying the Incident Management Process Escalate complex problems to appropriate resolution by assigned agent within service level. Manage incident until completion. Identify recurring incidents / Video. · A minimum of 2 years' stakeholder management experience. KEY FUNCTIONAL/ TECHNICAL COMPETENCIES: license. BEHAVIOURAL COMPETENCIES: · Ability to manage time effectively. · Adapt to diverse organizational
areas, managing client expectations. KEY RESPONSIBILITIES: 1. Service Desk and Incident Management : Log agent where applicable by applying the Incident Management Process Escalate complex problems to appropriate resolution by assigned agent within service level. Manage incident until completion. Identify recurring incidents / Video. · A minimum of 2 years' stakeholder management experience. KEY FUNCTIONAL/ TECHNICAL COMPETENCIES: license. BEHAVIOURAL COMPETENCIES: · Ability to manage time effectively. · Adapt to diverse organizational
discretion · Responsible, accountable · Time-management · Must be client service-oriented. REMUNERATION:
discretion · Responsible, accountable · Time-management · Must be client service-oriented. REMUNERATION: