under pressure is essential. He /she will also be required to assist the developers troubleshooting the system root cause analysis using the RCA template when required. • Quality monitoring • Increase customer happiness consultation services on the supported systems as required by the customer. • Ensuring all system changes • Completion of RCA report when required. • Ensuring all required documentation is completed on time time and uploaded to the required directories. • Ensure that no SLA breaches occur. • Maintaining and contributing
Attending Boiler/Troubleshooting sessions when required. · Completing of weekly Timesheet · Attending Ensuring all required documentation are completed on time and uploaded to the required directories. · & P2 issues need to be attended to if and when required (including after hours) • Ensure frequent updates understanding of basic coding languages Soft Skills required. 1. Ability to work under pressure. 2. Excellent
deployment activities (on-site or remotely) as required (including review of MOP/UAT documents, collaboration root cause analysis using the RCA template when required Ensuring all system changes are handed over with
manager and / or the interviewing panel of when required. • Maintain a detailed tracking system for all are met. Minimum Qualification and Experience Requirements • Degree/Diploma in Human Resources Management
manager and / or the interviewing panel of when required. • Maintain a detailed tracking system for all are met. Minimum Qualification and Experience Requirements • Degree/Diploma in Human Resources Management