under pressure is essential. He /she will also be required to assist the developers troubleshooting the system to all logged support incidents and calls. • Communicate timelines with customers while adhering to our root cause analysis using the RCA template when required. • Quality monitoring • Increase customer happiness consultation services on the supported systems as required by the customer. • Ensuring all system changes • Completion of RCA report when required. • Ensuring all required documentation is completed on time
standards. · Communicate effectively and clearly with PM/DM and the other team members. · Communicating and giving Attending Boiler/Troubleshooting sessions when required. · Completing of weekly Timesheet · Attending Ensuring all required documentation are completed on time and uploaded to the required directories. · & P2 issues need to be attended to if and when required (including after hours) • Ensure frequent updates all parties. Must have Experience. 1. A tertiary Engineering or Computer Science degree. 2. At least 1 -
manager and / or the interviewing panel of when required. • Maintain a detailed tracking system for all are met. Minimum Qualification and Experience Requirements • Degree/Diploma in Human Resources Management another related field • A minimum of 3 to 5 years' experience in a Human Capital Consultant • Knowledge of Planning, organising and time-management skills. • Communication skills, both oral and written • Able to maintain
manager and / or the interviewing panel of when required. • Maintain a detailed tracking system for all are met. Minimum Qualification and Experience Requirements • Degree/Diploma in Human Resources Management another related field • A minimum of 3 to 5 years' experience in a Human Capital Consultant • Knowledge of Planning, organising and time-management skills. • Communication skills, both oral and written • Able to maintain
rates, response and processing times meet stated requirements. Effectively and efficiently utilise resources to ensures the maximum operational capacity requirement is achieved or exceeded. Ensure the solution design specification to ensure the client's requirements are met. Ensures a clear understanding of the the specification when required. Provides project planning input as required. Ensure that the front-end increase solution stability and reduce intervention required over time. Recommend and execute improvements