Responsibilities • Providing timely technical support to customers via various channels such as phone, email, Freshdesk • Communicate timelines with customers while adhering to our service level agreement for issue response/resolution Increase customer happiness and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism and customer service at all times. • 24x7 standby. • Manage and & consultation services on the supported systems as required by the customer. • Ensuring all system
As a Hosted Services Infrastructure Technician (HSIT), you will be part of the Infrastructure Team doing implementation, customization, operation, recovery, and performance tuning for hosted services (IT Infrastructure technical infrastructure (SaaS Platforms) of our customers. • Take care of the implementation and handling architecture models: Client/Server (LAN/WAN), Service-Oriented Architecture (SOA) • Hospitality knowledge
As a Hosted Services Infrastructure Technician (HSIT), you will be part of the Infrastructure Team doing implementation, customization, operation, recovery, and performance tuning for hosted services (IT Infrastructure technical infrastructure (SaaS Platforms) of our customers. • Take care of the implementation and handling architecture models: Client/Server (LAN/WAN), Service-Oriented Architecture (SOA) • Hospitality knowledge
Net Core 5, Angular 12, RDBMS (PostgreSQL), Web Services, HTML and CSS. · Deep experience building web applications using Angular 1, RESTful Services, JSON and Micro-Services, RDBMS, HTML5, JavaScript, CSS3 ·
the use of the software and whether it fits the customer needs. • Work with software developers to identify