candidate will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment timelines with customers while adhering to our service level agreement for issue response/resolution. • Attend exceeding customer support service levels. • Maintaining a high level of professionalism and customer service
player. He/she will also be expected to provide 3rd level product support and will be expected to perform projects timeously during UAT testing. · Provide 3rd level product support. · Working to analyse and identify internal and external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all
Team and will be responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based will be responsible for providing specialist, high-level technical advice, and support for installing, testing software and related equipment. Responsible for high-level troubleshooting and system security, and ensures our products and services. • Maintaining a high level of professionalism and customer service at all times
and written • Able to maintain an extremely high level of confidentiality.
and written • Able to maintain an extremely high level of confidentiality.