timelines with customers while adhering to our service level agreement for issue response/resolution. customer support service levels. • Maintaining a high level of professionalism and customer service at all times • Provide technical support & consultation services on the supported systems as required by the customer handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance Bash). • Knowledge of networking protocols, technologies, and APIs (TCP/IP, HTTP, XML, JSON). • Experience
capital support and service to business operations functions. The generalist scope of service includes maintenance on the content. d) Training and Development • Assist business to identify training needs to enhance employee and delivery of training programs on HR related matters. • Review the content of training to ascertain its its relevance to training needs identified, and in line with current best practice and legislation. • submit Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs) to the Human Capital Business Partner
capital support and service to business operations functions. The generalist scope of service includes maintenance on the content. d) Training and Development • Assist business to identify training needs to enhance employee and delivery of training programs on HR related matters. • Review the content of training to ascertain its its relevance to training needs identified, and in line with current best practice and legislation. • submit Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs) to the Human Capital Business Partner
Completing of weekly Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr experience. 6. Knowledge of networking protocols and technologies (TCP/IP, SOAP, HTTP, XML, RADIUS, Diameter, learn new software, programming languages, and technologies. 10. Good understanding of basic coding languages Grafana, Prometheus. 5. Telecommunications technologies (SS7, SIGTRAN, MTP, SCCP, TCAP, MAP, CAP, etc)
Freshdesk • Providing technical training to customers on our products and services. • Working with the Sales products and services. • Maintaining a high level of professionalism and customer service at all times handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance Bash). • Knowledge of networking protocols, technologies and APIs (TCP/IP, HTTP, XML, JSON). • Experience