will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
also be expected to provide 3rd level product support and will be expected to perform a standby function · Supporting current projects timeously during UAT testing. · Provide 3rd level product support. · Working the above assist the Support Team as follows: • Monitor and ensure that all support calls are attended
Infrastructure Team doing planning, maintaining, supporting, and monitoring the hosted infrastructure while experience within IT Infrastructure Data Centre Support • Must have a minimum of 2 years' experience in certification is an advantage. • Must have knowledge and supporting expertise in Microsoft Windows 7/10/11, Windows 2008/2012/2016/2019/2022 technologies; 4 years for Desktop OS or more and 3 years for Server OS or more. Any
Infrastructure Team doing planning, maintaining, supporting, and monitoring the hosted infrastructure while experience within IT Infrastructure Data Centre Support • Must have a minimum of 2 years' experience in certification is an advantage. • Must have knowledge and supporting expertise in Microsoft Windows 7/10/11, Windows 2008/2012/2016/2019/2022 technologies; 4 years for Desktop OS or more and 3 years for Server OS or more. Any
recognise the systems flow and the system logically supports user self-learning. Investigates implementation maintainable and durable. The solution simplifies support and maintenance through traceability and effective and to lead internal training sessions. Mentor junior resources on specialised knowledge. Qualification
and to lead internal training sessions • Mentor junior resources on specialised knowledge, sharing of information. • Gains the cooperation, trust and support of others. • Seeks a win/win solution with the