calls. • Provide standby support (after-hours emergency support in alignment with stringent SLAs). • Linux- teams and clients to ensure success of the same). • Assist with OS and manage application patches, installation step-by-step technical help, both written and verbal. • Assist in the creation of long-term and short-term plans analyse & take steps to prevent problems. • Assist Developers to troubleshoot issues. • Compiling meetings as needed to troubleshoot critical issues • Assist in the escalation process for critical priority
skills · Efficiently responding to requests for assistance from the development team. Accountability · Ensure are delivered timeously. In addition to the above assist the Support Team as follows: • Monitor and ensure (TCP/IP, SOAP, HTTP, XML, RADIUS, Diameter, SCTP). 7. Basic understanding of databases and how they work. 8 languages, and technologies. 10. Good understanding of basic coding languages Soft Skills required. 1. Ability
Results-oriented and excels in a KPI-driven environment · Basic business / financial literacy - including understanding
Results-oriented and excels in a KPI-driven environment · Basic business / financial literacy - including understanding
organogram structure. b) HR Policies Implementation • Assist with the roll-out implementation of new and updated employees on all Human Capital policy matters. • Assist Human Capital Business Partners with the development management review process in line with review dates. • Assist line managers with regards to individual ratings check on the content. d) Training and Development • Assist business to identify training needs to enhance enhance employee skills and capabilities. • Assist with the preparation and delivery of training programs on
organogram structure. b) HR Policies Implementation • Assist with the roll-out implementation of new and updated employees on all Human Capital policy matters. • Assist Human Capital Business Partners with the development management review process in line with review dates. • Assist line managers with regards to individual ratings check on the content. d) Training and Development • Assist business to identify training needs to enhance enhance employee skills and capabilities. • Assist with the preparation and delivery of training programs on
is essential. He /she will also be required to assist the developers troubleshooting the system. He/she analyse & take steps to prevent problems. • Assist Developers to troubleshoot issues. • Compiling