is essential. He /she will also be required to assist the developers troubleshooting the system. He/she timelines with customers while adhering to our service level agreement for issue response/resolution. customer support service levels. • Maintaining a high level of professionalism and customer service at all times • Provide technical support & consultation services on the supported systems as required by the customer analyse & take steps to prevent problems. • Assist Developers to troubleshoot issues. • Compiling
technical staff as required. Ability to mentor and assist others, and to lead internal training sessions Net Core 5, Angular 12, RDBMS (PostgreSQL), Web Services, HTML and CSS. · Deep experience building web applications using Angular 1, RESTful Services, JSON and Micro-Services, RDBMS, HTML5, JavaScript, CSS3 ·
skills · Efficiently responding to requests for assistance from the development team. Accountability · Ensure are delivered timeously. In addition to the above assist the Support Team as follows: • Monitor and ensure
cases and results back to specific quality risks. • Assist in the creation of test status reports and metrics processes. • Internal training • Ability to mentor and assist others, and to lead internal training sessions