matters submitted to the Disputes Department Verify, capture and sign off on registration certificates before all notices, compliance orders and referrals are captured correctly on DRS and followed through the compliance Dispute Resolution Practice EXPERIENCE REQUIREMENTS Minimum 1. 5 years' experience as an Agent carrying out 2. Supervisory Experience 3. Experience with engaging with trade unions 4. Experience with conflict resolution resolution and negotiations 5. Experience with claims / complaint investigations and root cause analysis