TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts management • Telephonic and email support • Video calling experience (advantageous) • Contact centre experience AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts management • Telephonic and email support • Video calling experience (advantageous) • Contact centre experience AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
facilities and over the phone Scheduling appointments / Calling patients to schedule appointments Equipment sterilisation patient inquiries / emails daily Answering phone calls Assists doctor, practice manager, and patients Contacting
facilities and over the phone Scheduling appointments / Calling patients to schedule appointments Equipment sterilisation patient inquiries / emails daily Answering phone calls Assists doctor, practice manager, and patients Contacting