customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable
business. ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is
role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
experience working with complex teams/environment, i.e. Multi-tier solutions (in-house and external partners); in working with complex teams/environment, i.e. Multi-tier solutions (in-house and external partners)
analytical mindset and approach. Excellent ability to multi-task between multiple projects. Strong interpersonal
and reports – Report problems to customer service center and monitor corrective actions. Provide regular
analytical mindset and approach. Strong ability to multi-task between multiple projects. Excellent analytical
Understanding of monitoring best practices, within multi-forest AD environments. LAN/WAN/Firewall/VPN network
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities